Assistant Restaurant Manager - 360 Grille
• Assists with training, supervising, and effectively managing staff to ensure unwavering compliance with food & beverage policies and exceptional service standards.
• Upholds impeccable service and sanitation standards, ensuring the restaurant, bar/lounge, and room service areas consistently meet and exceed guest expectations.
• Ensures meticulous adherence to food handling and sanitation regulations, prioritizing the safety and well-being of guests and staff.
• Vigilantly monitors alcohol beverage service, ensuring full compliance with local laws, and provides thorough training to staff, including TIPS certification.
• Exhibits expertise in managing beverage purchasing, inventory, and control procedures, fostering a well-trained and efficient team.
• Collaborates seamlessly with the Chef and managers to develop innovative promotions, tantalizing menu items, and visually stunning presentations.
• Conducts engaging pre-meal briefings, equipping staff with in-depth knowledge of menu items, ingredients, and preparation methods to enhance guest experiences.
• Embodies a commitment to unparalleled guest service, overseeing the entire guest journey from entry to departure, including seamless handling of special events and room service with finesse.
• Ensures staff has a comprehensive understanding of equipment operating procedures and expertly manages the point-of-sale system for seamless operations.
• Maintains a meticulously organized uniform inventory and thoughtfully reviews staffing levels to balance guest service excellence with operational efficiency.
• Prioritizes associate training on accident prevention and remains highly responsive to guest feedback and complaints, promptly addressing and resolving concerns.
• Cultivates a culture of empowerment, encouraging associates to deliver excellence in customer service and consistently improve their performance.
• Conducts thorough interviews, makes skillful hiring decisions, and conducts effective performance appraisals for both management and hourly associates.
• Demonstrates strategic acumen in implementing marketing plans, and maximizing revenue opportunities while effectively managing budgets.
• Upholds strict standards of cash and liquor control procedures, ensuring adherence by all restaurant associates to maintain integrity and profitability.
Marriott Shoals Hotel, Conference Center, Spa and Restaurant
Amy Burdett